Q. How do you see the market for fuel card services evolving over the coming years in terms of partner programs?
A. I think you see most oil companies focus on what they’re good at...
A. Not all fuel cards are the same. Here are some popular criteria that fleet managers use when selecting a card program:
ACCEPTANCE: Choose a fuel card that can be used at the widest array of stations, so your drivers can fill up anywhere and have the ability to choose the lowest-priced station.
SERVICE: Do not disregard the importance of knowledgeable and friendly customer service representatives, available 24/7 to answer your questions.
MOBILE APPS: Some cards come with apps that offer the ability to monitor your credit line, purchasing activities, card status and more while on the road. Others offer the ability to easily find the closest fuel stations, the cheapest prices, service merchants and stations offering specialty fuels.
ONLINE TOOLS: Can you quickly activate and deactivate cards, set limits to automatically control and alert you on fuel, service and convenience store spending from your desktop or mobile device? Can you pay online and view back invoices?
SECURITY: Choose cards that offer the ability to use driver identification numbers to track unauthorized spending or easily manage lost or stolen cards, with email alerts triggered for any rule exceptions to better manage your fuel spending.
VIEW DATA AND REPORTS: Stop chasing down receipts and manually updating your accounting systems. Choose a fuel card with an online management system that allows you to easily view all your fuel transactions.
Senior Vice President and General Manager
A. I think you see most oil companies focus on what they’re good at...
A. I think you will get both. It’s going to take a lot of time to change to just one solution...
A. I think down the road everybody probably assumes that we end up in a cardless society...
A. No, not necessarily. It may be more of a partnership opportunity as they start to get more involved in other aspects of the business...
A. Vehicles will always need to be fueled...
A. In these regions, a lot of what we do is following our customers. We are fortunate enough to have a database of more than 300,000 customers...
A. We’re getting it more from the customers. If I manage a fleet and I have a presence in 15 different countries, I have a global fleet manager that oversees it all...
A. Obviously, a partner will have more presence than an individual customer. A fleet is just one entity, whereas a fleet management partner might have 20 or 30 accounts in a given region...
A. We’re starting to see a lot of points of integration, whether that be with data or systems. Telematics devices provide a rich data set that can be utilized in a number of ways...
A. Fleet management was historically built on the foundation of data. The more data you had, and the more you could combine various data sources, the easier it was to gain insight into how your fleet is operating, allowing you to make better decisions...
A. The pace of change today is faster than it’s ever been, and yet slower than it ever will be from this point forward...
A. The single biggest mistake we see is to view parts of your fleet operation independent of each other...
A. There are many things, beyond the obvious, such as developing a written preparedness plan and training your employees to implement it so you protect your vehicles and equipment and identify which employees play essential roles during a disaster...
A. Arriving at work, Fran Fleetkeeper scans a large board with dots on a map. Some of the dots are green. Some are red...
A. Imagine waking up one day to no fuel, damaged roads, and unknown damage to your fleet of 500 vehicles. It’s the ultimate nightmare for a business with any exposure at all to mobility...
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